Privacy Policy

1. Who we are

pioneerguardfilm.com is operated by Guangdong Nanyao New Material Technology Co., Ltd., the company behind the PioneerGuard automotive film brand.

Registered address: Shop 03, Building A, No. 11 Yuzhong Road, Yushatan, Tianhe District, Guangzhou, China.

For any question about this policy or your data, contact us at [email protected].

2. Information we collect

Information you provide: when you send an inquiry, request a sample or contact us, we collect the details you enter, such as your name, company name, email address, phone or WhatsApp number, country or region, product categories of interest, estimated quantity and the message you write.

Information collected automatically: our hosting and security providers record technical data such as IP address, browser and device type, referring page, pages viewed and time of visit. This data is used to keep the site secure and to understand how it is used.

3. How we use your information

To answer your inquiry, prepare quotations, arrange samples and discuss orders or OEM cooperation.

To improve our product information, pages and content based on what visitors find useful.

To meet accounting, customs and other legal obligations where applicable.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

4. Legal bases for processing

Where data protection law such as the GDPR applies, we rely on: performance of a contract or steps taken at your request before a contract (responding to your inquiry); our legitimate interests (running and securing the website, improving our products); your consent where required (for example optional marketing emails); and compliance with legal obligations.

5. Cookies and similar technologies

The site uses strictly necessary cookies and similar storage to keep it working, for example to remember the products you add to your inquiry list. These are stored in your own browser and are not used to identify you.

We may use privacy-respecting analytics to count visits and see which pages are useful. We do not use cookies to build advertising profiles of individual visitors.

You can block or delete cookies in your browser settings. Blocking strictly necessary cookies may affect how parts of the site work.

6. How we share information

Service providers: we use third parties to host the website, deliver email and protect against abuse. They process data only on our instructions.

Professional advisers and authorities: we may disclose information where we are legally required to do so, or to establish or defend legal claims.

Business transfers: if our business is reorganised, information may be transferred as part of that transaction, subject to this policy.

7. International transfers

We operate from China and work with service providers in other countries. Where your information is transferred internationally, we take reasonable steps to ensure it remains protected in line with this policy, including contractual safeguards where required.

8. Data retention

Inquiry and order correspondence is kept for as long as needed to handle your request and to maintain business records, and then for the period required by accounting and tax rules. Website logs are kept for a short period for security purposes and then deleted or anonymised.

9. Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to delete it, to restrict or object to its processing, to receive it in a portable format, or to withdraw consent you previously gave.

To exercise any of these rights, email [email protected]. We will respond within the period required by applicable law. You also have the right to complain to your local data protection authority.

10. Security

We use technical and organisational measures to protect the information we hold, including encrypted connections to the website and restricted access to inquiry data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Children's privacy

Our website and products are intended for businesses and professional users. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

12. Links to other sites

Our site may link to third-party websites, such as messaging apps or social platforms. We are not responsible for their privacy practices, and we encourage you to read their policies.

13. Changes to this policy

We may update this policy to reflect changes in our practices or the law. The updated version will be published on this page with a new revision date.

14. Contact us

Guangdong Nanyao New Material Technology Co., Ltd. — [email protected]

Registered address: Shop 03, Building A, No. 11 Yuzhong Road, Yushatan, Tianhe District, Guangzhou, China.